INFLUENCE OF TECHNOLOGY ENABLED SELF-BANKING SERVICES ON THEPERFORMANCE OF COMMERCIAL BANKS IN NIGERIA

Abstract

The study looks into how Nigerian commercial banks' performance is affected by technology-enabled self-banking services. Ex-post facto research design was used in this study. All of Nigeria's commercial banks are made up of the population. Secondary data used in this study was taken from each commercial bank's annual report. The data was analyzed using both descriptive and inferential statistics. The coefficients from the study estimation were obtained using the Ordinary Least Squares (OLS) estimation method. E-views 10 to run the data analysis. The results show that while revenue from mobile banking applications (MOBs) does not significantly affect banks' performance, revenue from automated teller machines (ATMs) significantly improves banks' performance. In conclusion, revenue from Automated Teller Machines (ATMs) is crucial for improving Nigerian commercial banks' performance. It is advised that Nigerian commercial banks keep making investments in and expanding their ATM infrastructure because of the statistically significant beneficial influence that ATM income has on both Return on Asset (ROA) and Return on Investment (ROI). To take advantage of the noted positive link with financial performance, strategically place ATMs and make sure they are operating efficiently. Constantly evaluate and improve their mobile banking tactics to meet consumer demands, better user experiences, and perhaps investigate cutting-edge technologies that might improve the usability and appeal of mobile banking apps. Invest in consumer education initiatives that highlight the advantages and usability of ATM and mobile banking services to boost uptake and usage, which will improve financial results.